WS Winner Tournament- Comments/Questions
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Side topic…I had an idea for another tournament and went to set it up but the system would not let me…I presume because I am already hosting one. Low priority but I would add that to the list of request to allow for hosting more than one tourney at a time.
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@backstreets said in WS Winner Tournament- Comments/Questions:
Need a forfeited game reset. JTmiller (17 Houston) vs Arfoc ( 19 reds) not sure what happened but game somehow got forfeited. Please reset. Thanks
@backstreets Does this show as reset?
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@apba-go-jeremy …sorry it does not
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Let me know when you reset and i will check again.
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Jeremy…have a second game that needs reset…GM 1 between Arfpoc( cin 19) and Jnoga ( 45 Chicago)…game shows complete at 2-2 score…pls let know once done so I can check on my end. Thanks
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@backstreets Jeremy…just a follow up…the 2 above mentioned games need to be reset. Thanks
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@backstreets Sorry, I’m down a dev due to illness and this is taking longer than expected. Fix goes in tomorrow, for sure.
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@apba-go-jeremy No problem at all…just wanted to make sure it was on the list…thanks for the follow up.
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@backstreets You should be able to reset those forfeits now. Please let me know if anything else crops up.
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@apba-go-jeremy Jeremy…thanks…just went in under “my tournament” but the “reset” tab is not active on those 2 games so was not able to reset them. Let me know.
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@backstreets We are investigating why the games are different/not following the reset rules and will action something today.
Are games starting better since the release?
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@apba-go-jeremy Thanks…no games have been played since new release so nothing to report yet…thanks
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@backstreets Can you please post a screen shot of your tournament management window showing the two games in question? It would help us correlate front end display with what we’re seeing in the DB.
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@apba-go-jeremy …ok will do that in a while…in the meantime both the forfiet and reset tabs are “greyed out”…they are not "red "
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ok see if this comes thru…there are 2 games needed to be reset…the first one is the second from the top…shows completee0-0…as you can see both tabs are greyed out
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@backstreets That helps! And the second game is not in the screenshot, correct (Arfpoc/Jnoga)? Did it end halfway through or something?
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@backstreets So our workaround to get things moving was to change the status of those games to forfeit. This should enable the Reset functionality for you and allow you to reset the games. This should set the games up as available to play for all three users. Again, let me know if it doesn’t work out and as always, thanks for taking the time to help us figure out what’s going on!
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@apba-go-jeremy thats correct…shows as 2-2 score…and both tabs are “greyed” out on that game as well
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@backstreets Guys…done deal…I went back in and now those tabs were red…i was able to reset both games…thanks
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@backstreets So just to wind this up:
- I erroneously assumed the games ending was caused by the game server triggering a forfeit scenario based on a player timeout. As it happened, we had no working reset functionality for this user story, and we fixed that with our last release. Yay! But this was not actually the problem.
- The games ended with a successful completion before they should have and without generating errors to indicate why. This is the actual bug we should have investigated and solved. The investigation is on the to-do list, but so is enabling reset functionality for completed games. I initially wanted to avoid resetting completed games because I thought there should be no reason to do so, and the result could be unfair to players in some scenarios - but this bug proves me wrong.
- In the short term, should this happen again, we can change the game status to forfeit which will allow Hosts to use the existing reset functionality to reset the affected games.
Thanks to all involved for helping us get on the right path. I hope you continue to help us make tournaments better!
Jeremy
