APBA GO PayPal Account Transfer

[APBA GO Jeremy]

@ddruk The only thing you will have to do is re-subscribe, and I’ll let everyone know here when it’s ok to consider doing so.

We’ll take care of everything else.

Thanks,
Jeremy

[falcon4fever]

So, no effects for those that just own seasons, etc., right? This change just affects those subscribing?

[APBA GO Jeremy]

@falcon4fever Correct.

Thanks,
Jeremy

[billyboy]

Despite re-reading this several times, I’m still somewhat confused. I tried to just go ahead and resubscribe now, but could find no way to do that. All I found in the store was a tab that said “unsubscribe”. Do I start with that?

[APBA GO Jeremy]

@billyboy Hi,

No action is required until tomorrow at the earliest.

We need to make the changes on our end first.

Watch this space for more information on the 29th.

Thanks,
Jeremy

[APBA GO Jeremy]

Hi Everyone,

Our maintenance deployment was successful.

Everyone’s subscription on the old paypal account was cancelled successfully.

The store subscription tab should show how much time remaining your current subscription.

There should also be clearer buttons for re-subscribing, including a ‘pay with credit card’ option.

For those of you who want to subscribe and immediately unsubscribe, PayPal requires up to a few hours of processing time after a subscription is created before it can be cancelled. We are updating the user interface to reflect this, and will deploy an update later today.

Thanks,
Jeremy

[bmccurdy7]

The payment screen is not loading when I am trying to resubscribe. It just flashes and goes away

[APBA GO Jeremy]

It turns out that PayPal has decided to lock the account because it is new and appeared fraudulent (despite us processing many test transactions over the past month).

This decision has been appealed, but it will take 5 days to resolve (at most).

I will grant all subscriptions an extra 30 days of time to account for this unforeseen issue.

Unfortunately, anyone trying to make on-off purchases will have to wait until this issue is resolved.

Apologies, everyone, it shouldn’t be this hard.

[APBA GO Jeremy]

Hi Again, on a Sunday, even…

PayPal appears to have lifted all restrictions on our account following an appeal process.

Things should be working as intended for all purchases through the store.

If you continue to encounter difficulties, please let support know.

Thanks,
Jeremy

[AbitaKrewe 0]

Other players cannot find my account online to challenge me, but I can challenge them.

[APBA GO Jeremy]

@AbitaKrewe-0 Try checking your availability status by mousing over your username. It should be green.

Thanks,
Jeremy